VW Recall Department

Volkswagen Recall Department

Volkswagen Recall Department
in New Kensington, PA

Your Local Volkswagen Recall Department in New Kensington, PA

Recalls are the primary way that Volkswagen fixes problems with their cars that they didn’t find while testing them throughout the research and development phase. That means that when there’s a problem that Volkswagen didn’t know could happen with a car, they’ll issue a recall so that they can fix the problem for you. At Hillcrest Volkswagen, our recall department is Volkswagen certified service center, which means that generally speaking, most recalls can be taken care of for you at no charge to you.

What is a Recall

When consumer reports reach Volkswagen and/or the National Highway Traffic Safety Administration that there’s a problem with a certain set of Volkswagen vehicles, Volkswagen issues a notice called a recall. This recall has the details of the problem and generally comes with a service bulletin on how to fix that problem. Then, a piece of mail is sent out to every Volkswagen owner affected by the recall, according to Volkswagen’s records, to let you know that you need to come in and get the issue resolved.

How You Can Know if You Have a Recall

Unresolved recalls can lead to serious injuries in some cases, and in almost all cases decrease your vehicle’s resale value. So, it stands to reason that you would want to get your recalls taken care of as soon as you find out about them. That’s why Volkswagen sends out the mail notification, but since people move and records aren’t always up to date, you might miss the notice. To know for sure, you can use our online tool to find your vehicle and see what recalls may be on it, and if they’ve been resolved or not.

VW Recall Department

Our Certified Technicians Are Always Up-to-Date on Recalls

Our experts are Volkswagen certified, which is one of the reasons why we can take care of your recalls without charging. This also means that they know your vehicle up and down, and they stay meticulously up-to-date on all the service bulletins released by Volkswagen. When they take care of your vehicle for recall service (or any other service), you can be sure that your problem will be fully resolved the right way, and your car will be back to its excellent condition afterward.

Come to Hillcrest Volkswagen for Your Recall Service

We’re your local Volkswagen recall center, so no matter what you need, you can come in and get it taken care of. We’ll work hard to make sure your recalls are resolved to your satisfaction and Volkswagen’s standards because we value you and your safety. You can call us during business hours to set up an appointment or set it up online today!


Schedule Service

Hillcrest Volkswagen Amenities

  • Complimentary Wi-Fi
  • Multi-Point Inspection
  • Courtesy Loaners
  • Rental Cars Available
  • Courtesy Transportation Shuttle
  • Complimentary Beverage & Coffee
  • Comfortable Waiting Area
  • State-of-the-Art Facility
  • Saturday Service Hours
  • Home / Office Pick-up & Delivery
  • Flat Screen TVs
Service Tech
Vending Machines

  1. Hillcrest Volkswagen, Inc.

    3451 Leechburg Road
    New Kensington, PA 15068

    • Sales: 724-335-9847
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Get in Touch

  • Contact our Service Department at: 724-335-9847

Service Hours

  • Monday - Tuesday9:00AM - 8:00PM
  • Wednesday9:00AM - 5:00PM
  • Thursday9:00AM - 8:00PM
  • Friday9:00AM - 5:00PM
  • Saturday9:00AM - 4:00PM
  • SundayClosed
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